 It is Sara Louise Kakes mission to deliver Cake Heaven to the World. As a result, we aim to deliver the best possible customer experience, and we therefore adhere to and if possible exceed, all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights according to United Kingdom law. These include all of the current guidelines relating to the information that we hold about you, and in order to clarify this we have a published Privacy Statement. Definitions The Sara Louise Kakes Gift service is operated by Sara Louise Kakes (Registered number 04924677) of Avenue 2, Station Lane, Witney, Oxford OX28 4YT. If you need to contact us please use our contact form. Products Product and packaging are subject to change or substitution without prior notice. If necessary we will substitute for an equal or higher priced item directly as the majority of our orders are time critical and we may not have time to contact you. If time is available we will attempt to contact you. Delivery Zones Payment The total value of your order will be displayed on the order confirmation screen. All prices quoted include VAT at the appropriate rate, of 0% or 17.5%. If you are eligible to reclaim this sales tax, on request we can supply you with a VAT receipt. In the unlikely event that your payment card is used fraudulently to make a purchase with Sara Louise Kakes Gift Delivery Service, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer. Delivery You can request that we dispatch your order on any future date, providing it is one of our standard delivery days, see the delivery calendar in which is available after you have completed your shopping basket. Orders for delivery during the week use a 3 day delivery service and this service is charged at £6.25 per package. All orders require a signature on delivery, delivery will usually occur between 9.00 am and 5.00 p.m. Monday to Friday. However, if you are unable to sign for the delivery, please indicate alternative delivery method (e.g leave in garage, shed or with neighbour) during the checkout process. Please note that we accept no responsibility for delivery if a signature is not provided. Please ensure that there is someone to accept delivery during working hours. Should our courier be unable to deliver, a card will be left to inform the recipient how they can collect their parcel or arrange re-delivery. It then becomes the recipient's responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. If no contact is made, re-delivery may be attempted without further contact with the recipient. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery. It is therefore recommended that gifts are sent to a work address if possible. We will deliver to the address as you enter it and
can not accept any liability for late or failed delivery
if the quoted address is incorrect. We advise that
if you are not sure of the address you should check
it using the Post Office address finding service. We regret that we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose own address contains a PO Box number. Deliveries will be made to the address that you have
selected. In the event that you select a business
address Sara Louise Kakes shall be deemed to have
delivered the [product/gift] to its intended recipient
by delivering it to the reception area at the business
address and receiving from a duly authorised representative
at the business address a signed receipt of delivery. You may cancel your order at any time, up until 12 noon on the day you have requested that it is despatched. In the event that you wish to cancel your order, please contact our customer service department on 01993 864864. In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing and return the packaged item(s) to: Sara Louise Kakes Returns Please be aware that you will be liable for any postage costs incurred as a result of returning items to Sara Louise Kakes and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us.Sara Louise Kakes' returns policy excludes perishable items which include Flowers. This does not affect your statutory rights. Please be advised the we need to be notified of any order issues within 14 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period. Gift Messages We reserve the right to reject any message that we consider might offend the recipient for defamatory, racist, offensive, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights. We take care to ensure that your gift is dispatched in perfect condition. If when it has been received you are unhappy with its condition you can reject the delivery, inform the courier, and tell him to return the affected items to us. Return the product together with its packaging to your local Shop. Return the package to us at; |
